Help
Help & FAQ
Everything about ordering, paying, delivery and looking after your pieces. Can't find it? Message us.
Ordering
How do I place an order?
Add pieces to your bag, go to checkout and fill in your delivery details. Checkout shows our bank details and your order number. Transfer the total, upload your slip, and send the order.
Do I need an account?
No. You only need your name, email, phone number and delivery address.
When is my order confirmed?
We confirm your order once we've checked your transfer. We'll contact you on the phone number or email you gave at checkout.
Can I change or cancel my order?
Message us as soon as possible. If we haven't started making or packing it, we'll do our best to change it. Custom pieces can't be cancelled once we've started beading them.
Payment
How do I pay?
By bank transfer. At checkout you'll see our bank details and your order number. Use your order number as the transfer reference, then upload your slip.
Can I pay by card or cash on delivery?
Not yet. Bank transfer is the only way to pay for now. Card payment is coming soon.
What if I forget to upload my slip?
Message us your order number and a photo of the slip, and we'll match it to your order.
Delivery
Where do you deliver and how much is it?
When will my order arrive?
Order before 6pm and we deliver the same day, between 8pm and midnight. Orders placed after 6pm go out the next evening.
Can I choose a delivery time?
Yes. Pick a date and a time between 8pm and midnight at checkout, and we'll do our best to match it.
Do you deliver to other islands?
Message us on Instagram before ordering and we'll tell you what's possible. International delivery is coming later.
Can I track my order?
There's no online tracking. If you'd like an update, message us with your order number.
Exchanges
What is your exchange policy?
Something isn't right with my order. What do I do?
Message us on Instagram as soon as you receive it, with your order number and a photo. We'll sort it out with you.
Custom pieces
Which pieces can I customise?
Lovers Special and Friendship Bracelets take your letters, as a single or a pair. Every other piece has a comments box on its page for colour or length changes. See Make It Yours.
How far ahead should I order a custom piece?
Custom pieces are made to order, so please place them at least 1 day before you need them. Same-day delivery is for ready-made pieces.
Can I choose colours?
Yes. Lovers Special and Friendship Bracelets let you pick two bead colours, and every product page has a box for comments or alterations.
How many letters can I add?
Up to 12 letters per bracelet: A to Z, numbers and the & sign. A pair gets a letters box for each bracelet.
What if my bracelet doesn't fit?
Tell us your wrist size, or the length you'd like, in the comments box on the product page before you order.
Care
How do I look after my jewellery?
Take pieces off before swimming, showering or exercise. Keep them away from perfume, lotion and sea water. Store each piece on its own in a dry pouch or box so the beads and chains don't scratch or tangle.
How do I clean it?
Wipe gently with a soft, dry cloth. Don't soak pearls or beaded pieces, and avoid jewellery cleaners.
Contact
The fastest way to reach us is a message on Instagram. Please include your order number if you have one.